Shipping & Returns
Shipping
Allow 3-5 business days for order processing. You will receive email notifications at each stage of the processing and shipping process. If you would like to track your order, go here.
We reuse packing materials from our vendors. If you see materials from Uline these are from our vendors who choose to buy supplies from Uline - not Sip Sorceri. We do not support or buy from Uline in light of the millions of dollars Richard Uihlein, one of the co-founders, has donated to anti-abortion PACs. This is antithetical to our values, which are grounded in well-being and secular humanism, and as a queer, woman-owned business we choose not to patronize Uline.
Order Pickup at Events
If you live in the Albuquerque area and want to pickup your order at an upcoming event, use code EVENTPICKUP at checkout to get free shipping. In the notes of your order, please let us know which event you will be picking up your order so we can have it ready for you!
Returns
Return policies vary depending on the type of item. A return must be initiated within 14 days of receiving your order to be valid.
We do not accept returns on tea because it is a health code violation to accept food items back after being handled by customers. If you are unsure about whether or not you will enjoy a tea you've never tried, we recommend trialing the tea by purchasing the smallest size we offer (20g). Tea you don't want to drink can be gifted to a friend or family member, it can be used as potpourri or air freshener, or it can be used in compost for gardening.
Shirts and teaware are eligible for returns provided they are unused and in the condition they were shipped in. Shirts that have been worn or washed are not eligible for return - check out our size chart to find the right fit and follow proper garment care when laundering your shirt. We're happy to replace anything that has been damaged in transit.
To initiate a return, please contact us here or send an email to sipsorceri@gmail.com with your order number, an explanation, and photos.